Westlands Finance SACCO
Digitising member contributions and loan workflows for 8,000+ SACCO members
Contributions post same day, loan processing time dropped 60%, and the board receives audit-ready ledgers without manual consolidation.
Challenge
Members paid contributions via multiple channels with no same-day posting. Loan applications moved through paper forms and WhatsApp, creating backlog and compliance gaps for the board.
Solution
Altify built a member portal with LeefiPay Paybill integration, automated contribution posting, digital loan applications, and board-ready audit reports from Leesify ERP.
Impact
Contributions post same day, loan processing time dropped 60%, and the board receives audit-ready ledgers without manual consolidation.
8,000+
Members served
-60%
Loan processing
Same day
Contribution posting
The situation
Westlands Finance SACCO had outgrown manual registers. Members expected mobile-first experiences, but back-office staff still reconciled Paybill deposits by hand and loan committees waited days for complete application files.
Our approach
We delivered a phased digital transformation:
- LeefiPay — Unified Paybill with automatic member matching via account number references.
- Member portal — Contribution history, loan status, and downloadable statements.
- Loan workflow — Digital applications with document upload, credit committee queues, and SMS status updates.
- Board reporting — Automated monthly packs from Leesify ERP with CBK-aware audit trails.
What changed
Member satisfaction scores rose in the first quarter. Staff redirected time from data entry to member advisory and field officer support.
"Our members pay on M-Pesa and see it on their statement the same day. That alone changed how they trust us." — CEO, Westlands Finance SACCO