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Digital Transformation

Managed IT Services

Always-on support for critical business systems. Monitoring, patching, backups, and a named team in EAT hours so cashiers and finance are not the IT department.

Discuss managed IT Start with an IT audit

No credit card required. The Altify team responds within 24 hours (EAT).

Support that stays after the launch party

The expensive part of software is not go-live. It is the 18 months after: failed jobs, expired certificates, unpatched servers, and “the till cannot talk to M-Pesa.” Altify managed IT is an SLA around the systems we implemented, or stacks we have agreed to own after a discovery.

What the retainer covers

  • Monitoring & incident response: uptime, queues, disk, TLS, and payment endpoints with escalation you can name
  • Patch & dependency hygiene: OS, PHP, and application updates on a calendar, not when something explodes
  • Backup verification: restores, not only backup-success emails
  • User & access admin: joiners, leavers, MFA, and least privilege for Leesify / Filament / cloud
  • Vendor liaison: Daraja, hosting, and domain issues without you living in three inboxes

This is not a generic helpdesk that asks you to restart Windows. It is operations for Laravel, payments, and ERP. Strategy audits live under IT consulting; servers under cloud solutions.

What we deliver

Named technical owner

You know who is on the hook. Not a rotating L1 queue that has never seen your Paybill.

EAT business-hours SLAs

Critical incidents acknowledged fast during Kenya working time; documented after-hours path for tills.

Runbooks for your stack

How to replay a failed eTIMS batch or LeefiPay callback, written down rather than tribal knowledge.

Change windows

Patches and deploys scheduled around payroll, month-end, and trading peaks.

Monthly service review

Incidents, capacity, and a short backlog, so IT is not only tickets.

Security hygiene

Certificate renewals, user offboarding, and alert noise reduction so real fires are visible.

Why enterprises choose Altify

  • Less unplanned downtime

    We catch disk, queue, and TLS failures before the WhatsApp group does.

  • Your team stays in their jobs

    Finance and store managers stop being accidental sysadmins.

  • Continuity when staff leave

    Access and documentation live with Altify and your leadership, not one engineer’s laptop.

  • Honest capacity planning

    We tell you when you need a cloud resize or a product fix, not another silent weekend.

How we deliver

  1. 01

    Onboarding audit

    Inventory, access, backups, and a written list of what is in / out of the SLA.

  2. 02

    Observability baseline

    Alerts that matter. Silence the rest.

  3. 03

    Hypercare

    First 30 days: tighter response while we learn your peaks.

  4. 04

    Steady operations

    Patch calendar, backup drills, and ticket hygiene.

  5. 05

    Quarterly review

    Risk, cost, and whether the SLA still matches how you trade.

Frequently asked questions

Often yes. Laravel, PHP, and common Linux. We will not sign an SLA on a mystery Windows box without discovery.
Critical paths (payments, ERP) can have after-hours cover. Standard is strong EAT coverage with a documented emergency path. We do not pretend to be a 50-person NOC.
New product features, major version rewrites, and hardware procurement unless scoped. Those are projects, not tickets.
We focus on servers, apps, and integrations. Desktop fleet support is a different retainer. Ask if you need both.

Put a real SLA on the systems that take payment

Tell us your goals, timeline, and budget. The Altify team will respond with a clear path forward.

Discuss managed IT Start with an IT audit

No credit card required. Response within 24 hours (EAT).