Privacy Policy

Data controller: Altify Solutions
Address: Kasarani, Seasons Rd, Nairobi
Email: info@altifysolutions.com
Phone: +254 768 092 345

Information you provide

• Name, email address, phone number, and company name when you contact us or book a demo
• Job title and project details submitted through consultation or support forms
• Billing and contractual information for clients who engage our services
• Account credentials and profile data for users of Altify-hosted applications

Information collected automatically

• IP address, browser type, device identifiers, and operating system
• Pages visited, referral URLs, and interaction data for analytics and security
• Log files from our websites, APIs, and cloud infrastructure
• Cookies and similar technologies (see Section 8)

Information from third parties

• Payment confirmation data from M-Pesa, banks, and payment processors when you use LeefiPay or integrated checkout flows
• Business registry or publicly available information for client verification where appropriate

We process personal data for the following purposes:

• Responding to inquiries, demo requests, and support tickets
• Delivering, maintaining, and improving our software products and professional services
• Processing payments, invoicing, and contractual obligations
• Securing our systems, detecting fraud, and preventing abuse
• Complying with legal obligations, including tax and regulatory requirements (e.g., KRA reporting where applicable)
• Sending service-related communications with your consent where required
• Analytics to understand website usage and improve user experience

Our lawful bases for processing include consent, contractual necessity, legitimate interests (such as security and product improvement), and legal obligation.

We do not sell personal data. We may share information with:

• Service providers — cloud hosting (AWS, Azure), email delivery, SMS gateways, analytics, and payment processors under data processing agreements
• Integration partners — Safaricom Daraja (M-Pesa), banks, and KRA eTIMS systems when you enable those integrations
• Professional advisers — lawyers, auditors, and insurers where necessary
• Authorities — when required by law, court order, or regulatory request
• Business transfers — in connection with a merger, acquisition, or asset sale, with notice where required

Cross-border transfers, where applicable, are safeguarded through appropriate contractual clauses and provider security standards.

We retain personal data only as long as necessary for the purposes described above:

• Contact and lead records: typically up to 24 months after last interaction, unless a client relationship continues
• Client contract and billing records: as required by Kenyan tax and commercial law (generally 7 years)
• Application logs and security records: typically 12–24 months
• Marketing consents: until withdrawn

When data is no longer needed, we delete or anonymize it securely.

We implement technical and organizational measures including encryption in transit (TLS), access controls, role-based permissions, secure credential storage, regular backups, and monitoring. No method of transmission over the internet is 100% secure; we continuously improve our security posture.

Under the Data Protection Act 2019, you may have the right to:

• Access personal data we hold about you
• Request correction of inaccurate data
• Request deletion where processing is no longer lawful or necessary
• Object to or restrict certain processing
• Withdraw consent where processing is consent-based
• Lodge a complaint with the Office of the Data Protection Commissioner

To exercise your rights, email info@altifysolutions.com. We respond within 30 days where required by law.

Our website uses essential cookies for security and session management, and optional analytics cookies to understand usage. You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.

Our services are directed at businesses and professionals. We do not knowingly collect personal data from children under 18.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance where permitted by law.

Privacy questions or data subject requests:
Email: info@altifysolutions.com
Address: Kasarani, Seasons Rd, Nairobi